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Page Speed for SMB’s: Why Page Speed Matters

By Niki Mosier / April 8, 2020
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For SMBs and SMB marketers, there can be a lot of moving parts when it comes to maintaining a website. There is no doubt how important page speed is, but diagnosing and fixing page speed issues can be outside the skill set of many SMBs. The goal of this blog series is to help make…

Google My Business Now Allows Physician to Add Telehealth Appointment & Covid Info Links to Profiles

By Mike Blumenthal / April 7, 2020
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Google, in one more update to GMB for healthcare providers, now allows them to add a link for TeleMed Appointments as well as a link to Covid-19 related resources. These links will likely soon show in their Business Profiles. H/T to Erica Paige. Google has been rolling out a multitude of changes and updates to…

Google My Business COVID 19 Post Type

By Joy Hawkins / April 7, 2020
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Updated May 7, 2020 Google rolled out a new post type, COVID-19. The COVID-19 post does not allow a photo, likely because they will be featured higher up on the GMB listing. These posts will last up to 14 days as opposed to the normal 7 days posts. Google is trying to make it easier…

COVID-19 notice Appearing on Businesses in Search Results

By Krystal Taing / April 1, 2020
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Earlier this week we began seeing new notices appear on listings with an alert symbol stating: Hours or services may differ due to COVID-19. This was spotted by a number of users on Twitter.  New COVID-19 warning in GMB business profile pic.twitter.com/kAszvSC1H8 — Thibault Adda (@thibaultadda) March 30, 2020 We’ve dug in to learn more…

Google My Business Changes Due to COVID-19

By Joy Hawkins / March 23, 2020
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Updated July 2, 2020 Things with Google My Business (GMB) are changing so quickly it is hard to keep up with what is going on so I wanted to create a list of things that are different than normal currently. There are reports of businesses being marked temporarily closed that did not request it.  The…

New Review Highlights on Google Maps

By Joy Hawkins / March 19, 2020
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Andy Simpson noticed last night that there is a new review summary format on Google My Business listings.  So far, I’m only able to see this on the Google Maps app.Below is an example of what it looks like.  The 3 reviews that are highlighted are reviews that contain common words that show up in…

Google Quiz

By Joy Hawkins / February 28, 2020
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[CP_CALCULATED_FIELDS id=”9″]

[New Feature] Google Posts with Multiple Images

By Carrie Hill / February 21, 2020
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A few days ago we posted a bit of a progression of how Google Posts were Borked, Broken & Bonkers.  I won’t rehash all the issues – but I left you at the end with a vague “then we had a new feature” tease for this article. Google is now allowing users to upload multiple…

The Brand Marketer’s Guide to GMB Bulk Verification

By Krystal Taing / January 22, 2020
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On this page: As a Google My Business Gold Product Expert, I recently set out to answer the most frequently asked questions enterprise marketers have about GMB Bulk Verification. In this post, I’ve also provided a step-by-step guide to getting bulk verified including methods by which you can overcome the most common bulk verification hurdles.…

6 Ways to Answer Frequently Asked Questions Online

By Brandon Schmidt / August 28, 2019
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No matter if you are a business owner, marketing manager, or team member who regularly interacts with customers, you have probably been asked the same few questions over and over again.  While it might be easy to keep answering each question in person or over the phone, it is a better customer experience if you…