COVID-19 “Get Online Care” Links Showing on Mobile

This morning Mike Blumenthal shared an image showing the “Get Online Care” links were starting to show for healthcare businesses that had populated the “virtual care” link in their Google My Business dashboard. We’ve also observed a new attribute showing up under the “About” tab in mobile that indicates “Video Visits” are available for that…

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Page Speed for SMB’s: Improving Page Speed

If you’ve been following along in this series, congratulations, you’ve made it to the end! If you’re just joining us, and want to get caught up, we’ve talked about why page speed matters and common page speed problems.  In the first post, I suggested that Time to First Byte (TTFB) and First Contentful Paint (FCP)…

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Google Updates GMB Listings For Car Dealers… Again

Yesterday, Google rolled out a major update for Google My Business listings for car dealers. Nested department listings are now explicitly listed in the GMB panel: Before I talk a bit more about this, let’s provide a little history to show why this update is important… Back in March, Google released an update for Google…

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Google My Business COVID 19 Post Type

Updated May 7, 2020 Google rolled out a new post type, COVID-19. The COVID-19 post does not allow a photo, likely because they will be featured higher up on the GMB listing. These posts will last up to 14 days as opposed to the normal 7 days posts. Google is trying to make it easier…

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COVID-19 notice Appearing on Businesses in Search Results

Earlier this week we began seeing new notices appear on listings with an alert symbol stating: Hours or services may differ due to COVID-19. This was spotted by a number of users on Twitter.  New COVID-19 warning in GMB business profile pic.twitter.com/kAszvSC1H8 — Thibault Adda (@thibaultadda) March 30, 2020 We’ve dug in to learn more…

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[New Feature] Google Posts with Multiple Images

A few days ago we posted a bit of a progression of how Google Posts were Borked, Broken & Bonkers.  I won’t rehash all the issues – but I left you at the end with a vague “then we had a new feature” tease for this article. Google is now allowing users to upload multiple…

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The Brand Marketer’s Guide to GMB Bulk Verification

On this page: As a Google My Business Gold Product Expert, I recently set out to answer the most frequently asked questions enterprise marketers have about GMB Bulk Verification. In this post, I’ve also provided a step-by-step guide to getting bulk verified including methods by which you can overcome the most common bulk verification hurdles.…

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6 Ways to Answer Frequently Asked Questions Online

No matter if you are a business owner, marketing manager, or team member who regularly interacts with customers, you have probably been asked the same few questions over and over again.  While it might be easy to keep answering each question in person or over the phone, it is a better customer experience if you…

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