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Viewing 12 posts - 1 through 15 (of 27 total)
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  • Layla Bauder
    Layla Bauder
    Moderator

    Thanks Mike! GREAT ADVICE as per usual!

    We find that with not using a service sometimes old data gets back into the matrix and needs to be checked for dups especially with medical since Doc names get transposed and there ends up being more errors with extra profiles popping up in Facebook as well due to wherever they are getting their feeds. Since we have to monitor the practice entity and doctors too it can get a little bit hairy. Also, in order to have page one search with the sites that many patients think are “credible” we update with reviews, photos, and any new offerings from the practice.

    Miss you and appreciate the insight!

    in reply to: GMB Website Link suggested to Facebook page #18571
    Layla Bauder
    Layla Bauder
    Moderator

    Keymaster,

    No love on Twittersphere from ole GoogMyBiz.

    Here’s the linkage: https://twitter.com/WhatABauder/status/1082732338247655425

    Muchas Gracias for your magical powers.

    Happy New Year!

    Layla B

    in reply to: New Domain/Site Transition for Established Business #17500
    Layla Bauder
    Layla Bauder
    Moderator

    Mary,

    Thank you for the reply. The issue I see is that we need an entirely new site structure in order to properly establish the business as a totally different type of orthodontic practice so our new site map is quite different. I wonder if we did a transfer now and made it live as a copy of the current site to the new url, then launch the entirely new site with new site structure afterwards say in a month or two when it’s ready?

    What would be the pros/cons to using an entirely new site structure if they are not really getting much from the current site as it is and we will be running some traffic to it initially?

    This is a complete redo from what was done before and nearly the whole site will be different since they are no longer using braces.

    Thank you!

    in reply to: Duplicate Listings Showing in 3 Pack? #16203
    Layla Bauder
    Layla Bauder
    Moderator

    Mike,
    Clayton Dental is a competitor of my client Wolken Dental who is struggling to make the 3pack. Anyway, this is NOT a client. So is there a way to report this in Google for a duplicate without being the owner/manager?

    in reply to: Reasons not to use birdeye #15981
    Layla Bauder
    Layla Bauder
    Moderator

    Have you heard anything about sentiment checking before sending to Google for reviews getting filtered or getting added to guidelines?

    in reply to: Why Reviews Are Taken Down at Google #15357
    Layla Bauder
    Layla Bauder
    Moderator

    I have a client that had 49 legit reviews and now we show 23! What’s weird is that there are a few with no text that stayed. No idea what the rules are. Wolken Family Dental in St Louis MO is the client if you want to check it. I have a record in our birdeye of the total reviews with content at 49. Check it!

    in reply to: Business purchased, new owner wants to keep old reviews #15136
    Layla Bauder
    Layla Bauder
    Moderator

    It’s such a low number of reviews with only 8 in Google for the practice. You can totally keep them no one is going to notice. I would invest in getting the review flow turned on ASAP with a proper reputation software and automatic requests going out after every appointment. If you need any more advice on the reputation side, have 6 years in dental and orthodontics space doing this. Cheers!

    Layla Bauder
    Layla Bauder
    Moderator

    If there is no name change and you work to populate the current listing with positive reviews it may be well worth it to keep it with the positive ones. There are lots of options for feedback and review facilitation. Get Five Stars is Mike’s and it will help you but asking personally a few people a day this way will also achieve getting your GMB to reflect the current state of affairs.

    Dialogue for satisfied and willing patients , “It would mean the world to us to have you share about your experience with us. If I sent you an link, could I count on you to share something about us?

    If they hesitate, tell them it’s quite alright if they do not feel comfortable, however if they wouldn’t mind, it would make a big difference to the professional asking.

    THE KEY IS: Have the Doctor or highest authority individual at the clinic to do the asking and make sure you email or sms them the links right away. It has to be simple and easy.

    Depending on the volume of patients you see, you could build a tremendous online reputation in just a couple of months.

    Good Luck!

    in reply to: Best Way to Close a Location #13029
    Layla Bauder
    Layla Bauder
    Moderator

    Mary and Mike

    They still have one location that is still open. We merged Google and Yelp already to keep the reviews by editing the address then processing a merge. Let me know what you would suggest for the rest. Can we use Moz/Local or should we go direct to the data aggregators as Mike suggests and are you suggesting merging too?

    Thanks!

    Layla

    • This reply was modified 2 years, 7 months ago by Layla Bauder Layla Bauder.
    in reply to: Local U Advanced New Orleans October 21 Agenda #11671
    Layla Bauder
    Layla Bauder
    Moderator

    Intimate Breakouts look sexy. Thanks!

    in reply to: Local U Advanced New Orleans October 21 Now on Sale #11589
    Layla Bauder
    Layla Bauder
    Moderator

    Also, I do believe it’s the 21st? 😀

    in reply to: Local U Advanced New Orleans October 21 Now on Sale #11588
    Layla Bauder
    Layla Bauder
    Moderator

    How do we get the deal for 3 or more?

Viewing 12 posts - 1 through 15 (of 27 total)