Local Search

Google Won’t Remove Negative Reviews That are Constantly Updated

By June 3, 2021 June 4th, 2021 4 Comments
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There are lots of frustrating scenarios that I read regularly where small businesses are plagued by negative reviews on Google.  This one that I helped on the Google My Business forum caught my attention because I was really surprised that Google wouldn’t remove it.

This business owner has had a customer update his negative review several times over the last 2 years.  The users likely do this because newer reviews show up closer to the top of the list and are way more visible.  The business owner said this particular review has been updated at least 8 times over the past 2 years by just simply updating a single letter.

In my opinion, this type of behavior seems abusive and should be against Google’s terms of service. They tell users not to post simply to “manipulate a place’s ratings”.  I don’t see how this could possibly be classified as anything else.  Dealing with negative reviews is stressful enough without having to worry about one customer for several years.  Google, if you’re reading this, this is really disappointing, and you can do better.

Joy Hawkins
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4 Comments

  • Andy Kuiper says:

    Seems manipulative to me.

  • Boyd Butler says:

    It is manipulative.
    The owner of the business should take the reviewer to court or at least get a legal letter sent.
    Find a no-win no-fee lawyer. That would be my advice to the business owner.
    It’s obviously doing what you say and is almost a form of trolling.

  • Teresa Gaunt says:

    I agree, it seems Google would/should remove the review. Super frustrating for the business!

  • Ten says:

    If the negative review wasn’t warranted I understand your frustration. I had a horrible experience today where my hand was sliced on sharp blades, in a bin store. The assistant manager had a really bad attitude. I was refused a copy of the incident report and called the police. I filed a report with them. Bad customer service seems to be prevalent in December 2021. You had better believe I will continue to leave negative reviews about this store on more than one platform. The store manager had a similar attitude. Customers deserve to know what they are up against if they get hurt in a store like this.

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