Home › Forums › All things Google+ Local › Google Places for Business Dashboard & Bulk Upload Issues & Tactics › Lost 80% of my branches in Google My Business Dashboard
May 23, 2018 at 3:42 am #17053
Not sure what is happening but not having a good ‘digital day’ so far… apologies if you come across this post in another segment of LocalU.
When I logged into Google My Business this morning I was completely gobsmacked when I noticed that 80% of my branches are no longer listed… What the ‘insert many expletives’!?
Branches that were listed and had photos and Google Reviews associated to them now show up as “Own this Business?” again when doing a Google Search. Please see below:
As opposed to:
Does anyone have any ideas as to what might have happened here?
I assume that all my previous Google Reviews are also lost now for these affected branches?
Any help would be much appreciated since I am slightly freaking out here 😉
Many thanks in advance
GregMay 23, 2018 at 6:11 am #17054
Do you have the CID or Place IDs of the locations that were removed from your dashboard?
Can you provide a list (google Doc) of locations that were affected and those that were not?May 23, 2018 at 6:46 am #17055
Long time no speak/chat/email… Many thanks for your prompt reply 🙂
Please find below a spreadsheet. I have added a column indicating whether the locations still show in Google as being “owned”. Since I used branch codes it was easy to spot that all the branches since nr 49 are still present and all the older branches, which had most reviews, have disappeared.
As to the Place IDs, unfortunately I never used these so never created a list.
I did create a Google Map listing all (or most) of our branches:
Any suggestions would be much appreciated 🙂
Have a great day
GregMay 23, 2018 at 7:00 am #17056
What are the locations? Are they all warehouses with signs on them? I wasn’t 100% clear on the spreadsheet which ones still exist and which ones do not.
Does the dashboard say disabled beside all the ones that are gone? It looks like they are still live on Maps from what you described and just are no longer verified. Please confirm.May 23, 2018 at 8:38 am #17058
Mary BowlingKeymasterMay 23, 2018 at 8:52 am #17059
Hi Mike, Joy,
I have figured out what happened…
Due to GDPR (in EU) our MD wanted to have a cleanse and he I quote “shut down the main Google Account” that was used to set up / manage all the branches prior to branch code 49.
So we basically only have the branches left that I added via my own account afterwards.
@Joy > All the branches listed in the Google Spreadsheet still exist, the utter-right column shows which ones are still listed in Google My Business Dashboard.
What now? Do I need to manually “Own” all these branches? Or can I import a list of branches?
Apologies if this sounds trivial, but it has been ages. And it’s not like riding a bike really… it’s more like knowing how to ride a bike and then be asked to operate a jetpack 😉
Many thanks in advance
Kind regards and have a great day/evening
GregMay 23, 2018 at 9:34 am #17060
You should be qualify for bulk verification if they have storefronts. I’d suggest getting in touch with GMB on chat:
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