Viewing 15 posts - 1 through 15 (of 30 total)
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  • #14933
    Eve Mendelovitch
    Participant

    Hello all, its been almost 6 weeks we have applied more than 4 times to create the account and have received nothing. Many calls to Google – nobody seems to know anything.

    Any help, advice, tips or tricks!

    #14935
    Joy Hawkins
    Moderator

    Hey Eve,

    Can you tell me what city and industry the business is in?

    #14936
    Eve Mendelovitch
    Participant

    Plumber – Philadelphia and Electrician in Chandler, AZ

    #14940
    Joy Hawkins
    Moderator

    Hm, strange. Do you mind posting the links to both listings and I can take a look and see if there is any reason why you wouldn’t be hearing a response?

    #14941
    Eve Mendelovitch
    Participant
    #14942
    Joy Hawkins
    Moderator

    A few more questions.

    Who is applying – you (as the agency) or the client?

    What type of email is the Google account that is the primary owner on the listing – is it a Gmail or an email that matches the company domain? Is this the email you put on the application form?

    The address is hidden on the Philadelphia listing (i’m starting with that one). What is it – a home address? Can you list the address?

    #14946
    Eve Mendelovitch
    Participant

    We are applying through our Manager Adwords account, on behalf of the client.

    Both GMB have the Primary Owner email that our AdWords account is attached to, which is linknowmcc@gmail.com

    The email we put on the application form is our linknowmcc@gmail.com account attached to AdWords.

    Neither of the clients in question have AdWords accounts set up (yet).

    We were instructed by Google AdWords reps ‘not to do this’ until we heard back from advancedverification@google.com.

    The address on the Philadelphia listing is: 12330 Medford Rd, Philadelphia PA 19154-1925

    #14948
    Joy Hawkins
    Moderator

    Okay this is most likely the issue. From what I’ve heard, HSAs seem to have no desire to work with agencies, although Google has claimed otherwise.

    Can you try re-applying AS the client?

    #14949
    Eve Mendelovitch
    Participant

    Will do right now and let you know. Do you think they will allow for agency accounts?

    #14950
    Joy Hawkins
    Moderator

    I’m not holding my breath.

    #14952
    Joy Hawkins
    Moderator

    Let me know if you hear back! I’ve also raised a request on your behalf with Google and will let you know when I hear back.

    #14955
    Joy Hawkins
    Moderator

    Eve,

    Another Top Contributor that has dealt with HSA for clients also told me this:

    There must be a unique Google account (of some email address) that will be used for HSA. Once HSA sets up the client they will attach it to that particular Google account. Once Google sets up the account, they can then link it to their MCC.

    So I would definitely use the client’s email and create a Google account for it if one doesn’t exist already.

    #15147
    Eve Mendelovitch
    Participant

    Just a little update, we applied through our clients accounts, had a full AdWords campaign running and nothing. Still no word from the HSA team. HELP 🙁

    #15148
    Joy Hawkins
    Moderator

    Hey Eve,

    I’m talking with Google about this and will let you know. Their communication for HSA is honestly the worst I have seen in quite a while. I’m complaining a ton about it and will let you know.

    Did you hear back on the plumber in Philadelphia or radio silence on both?

    #15149
    Eve Mendelovitch
    Participant

    Complete radio silence! 🙁

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