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  • #10712

    Mary Bowling
    Keymaster

    https://support.google.com/business/answer/6310078?hl=en&ref_topic=6319777

    Welcome to Trusted Verifier

    Trusted Verifier is a new verification method for Google My Business. Trusted partners can use the Trusted Verifier mobile app to verify local businesses. Other than the Trusted Verifier program, there are three ways to verify a business: by postcard, phone, or Google Search Console. Learn more about verification

    The Trusted Verifier app records verifications made in-person by trusted partners and sends them to Google, along with the verifier’s location at the time of verification. If the verifier’s device isn’t online when it verifies a business, the recorded verification is saved on the device and uploaded when the device gets back online. Once the record reaches Google, the local business is verified, just as it would be if it used any of the other verification methods.

    Supported devices and browsers

    The Trusted Verifier app is only supported on Android devices. If the business owner you’re verifying signs in on your device, only the Chrome browser is supported. If you and business owner use separate devices, the business owner can use any mobile browser.

    Access and download the app

    Access the app

    The Trusted Verifier app is available for Android devices at g.co/TrustedVerifierApp. The app is only visible to, and available for, members of our Trusted Verifier Google Group: gmb-trusted-verifiers@googlegroups.com. If you aren’t a member of the group, you’ll see a message stating that the app isn’t available.

    If you would like another member of your organization to become a Trusted Verifier and help you verify additional businesses at workshops, email the Google contact who invited you to become a Trusted Verifier.

    Once we’ve received the Google Account that you’ll be using for verifications, we’ll send an invitation to join “GMB Trusted Verifiers”. Once you accept the invitation to gmb-trusted-verifiers, you can:

    • Download and use the Trusted Verifier app.
    • Receive emails with information about new releases, training, and more.

    Download the app

    To download the Trusted Verifier app:

    1. Go to g.co/TrustedVerifierApp.

    2. You’ll be asked to join the beta group. Tap Become a Beta tester.

    3. Tap Download Trusted Verifier on Google Play at the bottom left of the screen.

    4. Tap Install.

    Verification policy

    If a business owner wants to verify more than 10 locations of one business, they should follow our bulk verification process instead of using Trusted Verifier. Learn more about bulk verification

    For verifications on site, you must only verify the business where you are physically present.

    For verifications at events, you can verify up to 10 listings per owner/person, provided that they bring the required documents for each one of those listings.

    We recommend that you read our guidelines for local businesses to make sure that you’re verifying an eligible business. Following these guidelines helps avoid common problems, including changes to the business’s information, or, in some cases, removal of the business information from Google.

    A business owner should bring one or more of the following documents to an event to be eligible for verification with Trusted Verifier. The documents must show the business name, address, and category (if possible).

    • Utility bill(s)
    • Tax letter(s)
    • Business registration certificate(s)

    It’s the responsibility of the Trusted Verifier to become familiar with the types of documents he/she will verify.Copies of documents aren’t acceptable; all documents must be original.

    A business card isn’t sufficient for verification with the Trusted Verifier app.

    In the absence of required documentation, don’t verify the business. The business owner can request verification through one of the other verification methods.

    For Let’s Put Our Cities on the Map events in North America and Puerto Rico, if the business owner doesn’t have the required documents on hand, you may verify the business by searching for it on the relevantgovernment business entity search site.

    Verify a business

    1. Find your starting point

    Your starting URL will depend on which Google team you work with. You’ll fall into one of the following two groups:

    Let’s Put Our Cities on the Map partners

    1. Open an incognito window in Chrome.
    2. Ask the business owner to visit gybo.com/tv in the incognito window. Then, help the business owner go through the flow and search for their business.
    3. If the business listing doesn’t exist or the owner hasn’t yet verified it, help the owner sign in and follow the steps to add and update their business information.

    If you’re working with a business that either already has an unverified listing or has requested a PIN for verification but isn’t yet verified, see Step 2 in the next section. If not, skip Step 2 and proceed to Step 3.

    All other Trusted Verifiers

    1. Open an incognito window in Chrome.
    2. Ask the business owner to visit business.google.com/add/tv in the incognito window.
    2. Sign in or sign up for Google My Business

    Always open an incognito window in Chrome to make sure that the business owner signs in to their own Google Account.

    Then, select instructions for the business owner’s situation:

    First time signing in to Google My Business

    The business has never had a listing on Google My Business.

    On business.google.com/add/tv, guide the user through the steps included within the product to sign up and create a new listing.

    A +page exists, but the business isn’t verified

    The user has an existing +page and listing for their business in Google My Business, but hasn’t yet verified the business.

    To continue:

    1. Type business.google.com, then request that the business owner sign in with their Google Account.
    2. If the business owner has more than one listing, select the one you want to verify. Once the listing is selected, you’ll see the dashboard, which contains the business information.
    3. Make sure that the business information is correct, then click Verify now on the red bar at the top of the page.
    4. Modify the URL in your web browser by adding the parameter “&tv=d” to the end. For example: https://business.google.com/u/0/b/116808359082973227110/add/select/l/02654062685045342567?hl=en&service=plus&_ga=1.175725538.1793291408.1440999161&tv=d

    A +page exists and the business has requested a PIN, but verification is still pending

    The user has an existing +page and listing for their business in Google My Business, but hasn’t yet verified the business.

    To continue:

    1. Type business.google.com, then request that the business owner sign in with their Google Account.
    2. If the business owner has more than one listing, select the one you want to verify. Once the listing is selected, you’ll see the dashboard, which contains the business information.
    3. Make sure that the business information is correct, then proceed with one of the two options below, depending on what you see in the blue banner:

      (a) If you see a “Learn more” link, followed by the “Enter code” button

      Click Enter code. Enter an arbitrary, invalid pin (like “00000”) five times to invalidate postcard verification. Then click Request another code from the screen below:

      On the next screen, click Keep the information I entered.

      (b) If you see an “I don’t have a code” link, followed by the “Enter code” button

      Click I don’t have a code.

    4. On the verification page, modify the URL in your web browser by adding the parameter “&tv=d” to the end. For example: https://business.google.com/u/0/b/116808359082973227110/add/select/l/02654062685045342567?hl=en&service=plus&_ga=1.175725538.1793291408.1440999161&tv=d
    3. Enable verification

    After selecting the existing listing or creating a new one, you’ll see this verification page:

    1. Have the business owner click Verify instantly.

    2. A QR code will appear, like the one shown below:

    Then, follow the appropriate steps, depending on whether the user is using your device or their own.

    User has their own device

    1. Launch the Trusted Verifier app on your Android device. Make sure that you have the GPS Services location ON for your device if you’re verifying on-site. Learn more about location services
    2. The app will appear as represented by this icon:

      If you have more than one Google Account registered on your device (and you haven’t previously chosen which one should be used by the Trusted Verifier app), you’ll be prompted to select one. Select the Google Account you provided to join the Trusted Verifier program.
    3. Tap the camera  icon on the bottom right corner of the screen. Your device’s camera will open.
    4. Scan the QR code that appears on the user’s device. Make sure that the QR code on the user’s screen fits within the placeholder on your device.

    User is signed in on your device

    Tap the QR code on your device.

    Whether the user has their own device or is using yours, you’ll see a map with the business name, address, and category:

    Finish verification

    1. Make sure that the business name, address, and category displayed in the app match what appears in the required documents. If any information doesn’t match, don’t complete verification, and make sure that the business owner hasn’t accidentally tried to verify a different business.
    2. Tap the send icon  at the bottom right corner of the screen.
    If you verify a business that you later decide shouldn’t have been verified, tell us by tapping the help icon in the app, then tapping Sending feedback. Make sure to include the business name, so our team can suspend the business or require postcard verification.

    Once you send the verification, you can track the upload status of all of your verifications on the main screen of the Trusted Verifier app.

    The icon beside each business tells you the status of the verification:

    • indicates that the verification has been successfully uploaded.
    •  indicates that the verification hasn’t been uploaded to Google’s servers yet. This can happen when there are connection problems at the moment of verification. As soon as the connection is reestablished, the verification will be uploaded and you’ll see the  icon.
    • indicates that something went wrong and verification didn’t succeed. Please report the error by tapping the help icon in the app, then tapping Sending feedback. Be sure to include the business name in your feedback.
    4. Confirm

    Once the QR code is read and the verification is either complete or in progress:

    1. Have the user click Done just below the QR code.
    2. On the “Waiting for your Google representative” screen, have the user tap Continue.

    If the listing has been successfully verified (signified by the Verified icon  in the Trusted Verifier application), the user confirm the verification by visiting their Google My Business page and checking for the “Verified” badge beside the name of the business.

    5. Finish

    Once you’ve finished verification and it’s been marked as successful in the app, go to the Google My Business dashboard and double-check your verification by following these steps:

    1. Wait a few minutes, then refresh the dashboard.
    2. If you see the banner below, the data we have for the business in Google Maps is different from the data entered in Google My Business:
    3. Click Review updates.
    4. With the representative from the business, review the information that’s marked as “Updated” on the dashboard.
    5. If the business representative agrees with the changes, click Submit. The changes will appear shortly on Maps. If the business representative disagrees with the changes, guide the representative to edit those fields as required, then click Submit. The edited changes will appear shortly on Maps.
    6. Refresh the dashboard again to confirm that no more yellow banners appear.
    7. Close any incognito windows and begin additional verifications in new incognito windows.

    Troubleshoot Trusted Verifier

    Find solutions for common problems with the Trusted Verifier app.

    If the app doesn’t open, try uninstalling the application from your device and installing it again.

    The upload could fail for a few reasons:

    • You might be logged in with the wrong Google Account.

    • There might be a problem with our systems. (In this case, the upload is delayed, and hasn’t failed.)

    • Your account might have temporarily lost access.

    Follow these steps to identify and resolve the problem:

    1. Tap the account icon in the app.

    2. Select the correct Google Account to sign in. Make sure that you sign in with the Google Account you provided to join the Trusted Verifier program.

    3. Scan the QR code again.

    If the verification fails again, please report the error by tapping the help icon in the app, then clickingSending feedback. Be sure to include the business name.

    To escalate issues or provide feedback to improve the app, tap the help icon in the app, then click Sending feedback.

    When escalating an issue, please provide us with the following information:

    1. Business name and address

    2. Any error codes or messages you see when attempting to verify the business (For instance: Error code 403, 404)

    Trusted Verifier FAQs

    The Trusted Verifier app is only accessible to members of the GMB Trusted Verifiers Google Group. On an Android device, the Play Store allows you to pick the active user.  The Trusted Verifier app will only be visible in the Play Store if your active Play Store user is the same email address you used to sign up as a Trusted Verifier. Make sure that you are downloading the app from the Google Play Store using the same Google Account you provided to join the Trusted Verifier program.

    If you see the below screen, it means you’re signed in to Chrome with more than one account. To fix the problem:

    1. Sign out by moving the toggle shown below to the left.
    2. Try to download the app again. You’ll be asked to select one of your Google Accounts. Make sure to use the correct one.
    If the business doesn’t follow our policies and requirements to get verified with the Trusted Verifier app, you shouldn’t verify the business. However, you can suggest that the user try a different verification method, like postcard verification.
    No.
    In general, it shouldn’t take longer than 1 hour for the business to begin appearing in Maps results. However, it can take longer in cases when we need to check that the business complies with our guidelines. The business +page will instantly appear as verified. If the business doesn’t appear after a few days, the business owner can reach out to our support team by clicking the Contact us button in the Google My Business Help Center.
    Please follow our troubleshooting steps here.

    Yes, you can still scan the QR code even if your mobile device isn’t connected to your regular cellular network, broadband, or WiFi. The listing will show the clock icon  to indicate that an upload is in progress.

    As soon as your connection to the internet is restored, the verification upload will automatically resume. You can also refresh the screen at any time by swiping down.

    We’ll keep you informed of new features and releases of the app through the Trusted Verifier Google Group.  You can also configure Google Play to notify you of updates to available apps, including Trusted Verifier.
    Put them in touch with the Google contact who invited you to become a Trusted Verifier. Your Google contact will be able to assess the partner’s eligibility to join this program.
    #10720

    Mike Blumenthal
    Keymaster

    Easy come, easy go. Looks like someone at Google jumped the gun and the pages have been pulled down

    Trusted Verifier

    All deleted

    #10721

    Mike Blumenthal
    Keymaster

    This appears to be only for Chambers and business groups working with Google on their  Let’s Put Our Cities on the Map program

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