This topic contains 9 replies, has 3 voices, and was last updated by  Claire Carlile 3 months, 1 week ago.

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  • #17011

    Chelsea Creekmore
    Participant

    Hi there,

    It looks like Google must’ve rolled out an update this morning. One of our clients called and said he is no longer able to see all his Google reviews when searching in the Google App and clicking “More Google Reviews.” Anyone know anything about this or can anyone let Google know this is an issue?

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    #17013

    Mike Blumenthal
    Keymaster

    1- is it just one business or multiple? I am not seeing on the listings I track?
    2- what is the business name?
    3- what os?
    4- is it possible they have been hit with a review penalty?

    #17016

    Chelsea Creekmore
    Participant

    Hi Mike,

    It’s actually several businesses we manage. Some of the business names include:
    -Kugler’s Home Fashions
    -PSI Window Coverings
    -Blind & Shutter Gallery (Cape Coral)

    It’s only happening on the Google app when you directly search for the business and are immediately shown the Knowledge Panel. If you google “blinds silver spring md” for example, and then click on Kugler’s Home Fashions, the problem is not happening.

    We are using iOS version 11.3.1, and Google App version 49 if that helps.

    I don’t think they’ve been hit with a review penalty. How would I find this out?

    #17017

    Mike Blumenthal
    Keymaster

    I reported it

    #17018

    Mike Blumenthal
    Keymaster

    From google
    “There was a recent iOS update so I’m hoping this fixes itself. Let me know if you’re still having issues with it Monday. ”

    #17019

    Chelsea Creekmore
    Participant

    Thanks Mike! Just checked it this morning and still having the same issue.

    #17022

    Mike Blumenthal
    Keymaster

    reported again

    #17061

    Chelsea Creekmore
    Participant

    Hi Mike,

    This issue is still occurring. I’m wondering if we just need to wait for a new update to come out.

    #17062

    Mike Blumenthal
    Keymaster

    Google asked for a video of problem which I have not yet submitted

    #20198

    Claire Carlile
    Participant

    test response

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