It looks like Google must’ve rolled out an update this morning. One of our clients called and said he is no longer able to see all his Google reviews when searching in the Google App and clicking “More Google Reviews.” Anyone know anything about this or can anyone let Google know this is an issue?
It’s actually several businesses we manage. Some of the business names include:
-Kugler’s Home Fashions
-PSI Window Coverings
-Blind & Shutter Gallery (Cape Coral)
It’s only happening on the Google app when you directly search for the business and are immediately shown the Knowledge Panel. If you google “blinds silver spring md” for example, and then click on Kugler’s Home Fashions, the problem is not happening.
We are using iOS version 11.3.1, and Google App version 49 if that helps.
I don’t think they’ve been hit with a review penalty. How would I find this out?