Joy Hawkins

While on vacation recently, my kids were extremely excited to try out Mr. Beast Burger. They have a pretty interesting business model as they don't have their own locations and operate out of physical restaurants.  When you place the order, the food that arrives comes from a local restaurant but…

Yelp releases data every year that shows the star rating distribution for all reviews left on their site. I recorded the numbers that were listed in their reports for the last 4 years to see what trends they show.  There are two main things that stick out: The number of…

Recently Barry Schwartz wrote about the "Updates from Customers" feature that people are starting to see more regularly on Google Maps. I wanted to share some things that I've learned about the feature and how it works.   You probably won't be seeing large volumes of customer-added photos just yet.…

There are lots of frustrating scenarios that I read regularly where small businesses are plagued by negative reviews on Google.  This one that I helped on the Google My Business forum caught my attention because I was really surprised that Google wouldn't remove it. This business owner has had a…