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Chris designed his first website almost 25 years ago in the days of Macromedia Dreamweaver. Fast forward a dozen years later, Chris started his own “one-man” dental SEO agency, Prodentite, helping dentists with their online presence from custom dental websites and local SEO, to paid search. In 2012, Chris attended his first (of many) LocalU conference where he met Joy Hawkins and many other key contributors in the newly emerging world of local search.

How to Export Google Business Profile Data With NMX Dashboard Insights Report

By Chris Ratchford / January 22, 2023

How To Export Google Business Profile Data One of the biggest challenges agencies face working with small businesses is reporting. Historically, the process required to export Google Business Profile data has been complicated, and hard to find. However, this method used to export Google Business Profile data is simple, easy, and stress-free. It’s not a…

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Major Updates to Google Knowledge Panels for Colleges & Universities

By Chris Ratchford / January 7, 2022

In October 2021, I wrote an article for Local University on the two types of panels appearing for colleges & universities on Google. In this article, I detailed the difference between Main Entity Panels – which are a unique type of panel connected to Google’s Knowledge Graph – and the Expanded GMB Panel – which…

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Google Business Profiles Bugs and Fixes – December 2021

By Chris Ratchford / December 2, 2021

Google Business Profiles (GBP) are meant to help businesses make money and gain exposure. When GBP breaks, it can have costly effects on businesses. 5 major issues are plaguing GPB at the moment. You will either need to wait for Google the fix the issue while you slowly go out of business or take matters…

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A Tale of Two Panels: Knowledge Panels and Google My Business for Colleges & Universities

By Chris Ratchford / October 21, 2021

A branded search for colleges and universities on Google can bring up two unique types of panels. In this article, we will look at these panels, their unique features, and why Google chooses one over the other.  Type 1: Main Entity Panel The first type of panel is what I am calling the Main Entity…

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How to Unfilter your Missing Google Reviews

By Chris Ratchford / May 11, 2021

The Google My Business (GMB) Community Forum is seeing an increase in threads about missing or filtered reviews in the past few weeks. We see a lot of posts from reviewers or businesses about Google removing reviews for quality issues. Google will filter out reviews for using questionable words or for using too many special…

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Breaking free of your GMB “Independence” Ranking Issue

By Chris Ratchford / March 31, 2021

On September 10, 2020, I first noticed a technical issue where Google is placing Google My Business (GMB) listings in Kansas.  Its now nearly April 1, and the issue has not been fixed on Google’s end, but there is a process for fixing the issue if you are affected. Seeing an issue where Google is…

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GMB showing Staff and Attorneys in Knowledge Panel Results

By Chris Ratchford / February 11, 2021

Google has been rolling out a series of tests of late. I stumbled across this thread on the Local Search Community Forum today. As it turns out, the GMB listing for Mike Morse Injury Law Firm has sections for Attorney and Staff. Both of these sections can be clicked and expanded. The staff section is…

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Google Review Replies Disappearing

By Chris Ratchford / November 18, 2020

Nov 23, 2020 Update: The missing responses appear to all be back now. It’s another week and another round of Google review issues. On Wednesday, November 11th, there was a technical issue that prevented new Google from being published. This technical issue lasted two days. The team was able to identify the problem, and the…

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An Overview of Recent Facebook Review Changes

By Chris Ratchford / September 23, 2020

As Facebook becomes a more popular destination for people to post ratings and reviews of businesses, the site is experiencing some speed bumps. Case in point: an ongoing issue related to the way it changed its ratings/recommendations system in 2018. It looks like Facebook is not consistently managing the transition to a new review system…

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San Diego Personal Injury autocomplete

Google adds local listings to autocomplete

By Chris Ratchford / August 25, 2020

Google has rolled out an autocomplete feature to include local listings. Users can trigger autocomplete while performing a search directly on Google. Jason Brown tested this by typing San Diego Personal Injury lawyer and was presented with an option of a local listing. Google showed the full business name and address for the business in…

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